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Dental Back Office SOPs


In this Section you'll find SOPs addressing common Back Office tasks such as:

-Basic tray setup
-Alginate impressions
-Cast post preparation
-Waste segregation and disposal

At 238 pages, this section is an excellent guide for standardizing your critical back office tasks: from set-ups and treatments to equipment maintenance and reordering supplies. In the operatories is where SOPs can most contribute to effeciency and improving the quality of care you and your staff provide. All the SOPs are easily customizable (in Microsoft Word) to meet the unique needs of your practice.

With recently incoporated Strategic Planning material, this section now includes the information you need to 'SOPify' your back office and see the effectiveness of Standard Operating Procedures in action in your office, with your staff.

Back Office includes: 78 SOPs, 16 forms and 4 performance agreements in a three-ring binder with the complete text on CD as editable Microsoft Word files.

Chapter 1

Strategic Planning for Peak Performance, Service, and Profits
The SOPs Productivity Pyramid
Level 1: Mission and Objectives
Level 2: Teamwork
Level 3: The Service Cycle and the “Nine Moments of Truth”

Chapter 2

Building Your Own SOPs Productivity Pyramid
Step 1: Read This Book
Step 2: Prep Questions
Step 3: Get Team Support
Step 4: Supplies
Step 5: Choose a Strategy
Step 6: Use Meetings and Work Sessions to Complete Each Level of the Pyramid
Step 7: Monitor Work Progress
Step 8: Support and Appreciate Your Team’s Efforts
Step 9: Assemble and Review the Final Product
Step 10: Reward Yourself and Your Teammates

Chapter 3

A SOP for SOP-Building
Standard Operating Procedure for Creating Your Own SOPs Manual
Getting Started
Session One: Present the Project to the Team
Session Two: Mission Statement and Objectives
Session Three: Teamwork
Session Four: Analyzing Your Service Cycle—The “Nine Moments of Truth”
Session Five: Divide and Conquer
Session Six: A SOPs Workshop
How to Write a SOP
Sample SOP Swap Label
SOPs Checklist
Session Seven: Another SOPs Workshop
Session Eight: Assembling Your Procedures Manual
Session Nine: Celebrate!

Mission Statement

Mission Statement Questionnaire
Sample Mission Statement
Desired Outcome Fulfills the Mission Statement

Performance Agreements

Introduction and Instruction
General Back Office Assistant
Dental Assistant
OSHA and Regulatory Compliance Coordinator
Task Inventory: Clinical Department


Standard Operating Procedures

Back Office SOPs Project Flow Sheet
OSHA and the Back Office
Opening and Closing the Back Office
Greeting and Seating Patients by the Clinical Staff
Communicating with the Deaf or Hearing-Impaired Patient Using Speech Reading
Managing Pediatric Patients
Special Words and Phrases for Kids
Patient Dismissal: Guidelines
Clinical Abbreviations and Terminology
Dental Equipment Setup
Nitrous Oxide
Pulse Oximeter
Basic Tray Setup
Cassette Tray Setups
Stocking Treatment Rooms
Dental X-Rays: Digital and Regular;Developing, Mounting, and Duplicating
Preparing Lab Cases
Ordering Dental Supplies, Pharmaceuticals, and Instruments
New Patient Examination
Initial Exam Write-up
Periodic Exam
Emergency /Trauma Exam
Emergency Office Visits for Children
TMJ Exam
Managing Medical Emergencies
Teeth Whitening / Bleaching
Alginate Impressions
Diagnostic Study Models
Working Models
Occlusal Bite Guards/Splits
Dental Dam Application
Class I and V Amalgam Restorations
Class II Amalgam Restorations
Anterior Composite Restorations
Posterior Composite Restorations
Glass Ionomer Restorations
Crown and Bridge Preparation
Veneer, Porcelain Jacket, Laminates, and Maryland Bridge Preparation
Cast Post Preparation
Stainless Steel Crowns
Provisional Crown Restorations
Pacheting Crown and Bridge
Crown and Bridge Delivery/Placement
Veneer, Porcelain Jacket, Laminates, and Maryland Bridge Delivery/Placement
Full and Partial Denture Impressions
Full and Partial Denture Try-in/Delivery
Full and Partial Denture Adjustments
Partial Denture Relines
Immediate Denture Delivery After Extraction
Denture Repair
Partial Repair: Broken Tooth or Clasp
Basic Oral Surgery
Root Canal Treatment
Radiological Safety and Regulatory Guidelines
Equipment Inspection and Maintenance
Nitrous Oxide Equipment: Inspection and Maintenance
Waste Segregation and Disposal
Laboratory Infection Control

Cleaning and Maintenance

Treatment Room Collection Traps
Autoclave Sterilizer
Dry Heat Sterilzer
Statim® Sterilizer
Automatic X-Ray Processor
Dip Tanks
Quick Developer
Ultrasonic Cleaner
Impression Trays
Air Abrasion Unit
SOPs Worksheet
Practice Advisors and Vendors
Hygiene Fee Information Forms
Medical History
Clinical Evaluation Sheet for Trauma
Medical Clearance Letter


Patient Transfer Form
Prescription Request
Return to Work / School Note
Specialty Referral Form
General Consent for Treatment
Refusal of Treatment
X-Ray Liability Release
Cleaning and Maintenance Checklists
Dental Supply, Pharmaceutical, and Instrument Order List
Equipment Inspection and Maintenance Master List

As with the rest of the DENTAL SOPs Products, everything comes on either computer disk or is digitally downloadable for ultimate customization. Make your selection in the pull down menu. 

For the hard copy we provide a 30 day money back guarantee if you are not completely satisfied with the product.  Unfortunately, we are unable to offer a refund for the digital download of this product because of the editor's policy. We will, however,  resolve any issues arising from technical difficulties of the download process. Because of this restriction, we strongly recommend that, before ordering the downloadable version you review all of the information regarding this product.

Dental Back Office SOPs

SKU DEN-back

$95.00 $85.00 On Sale!

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