Dental Front Office SOPs In this Section you'll find SOPs addressing common
Front Office tasks such as:
-Opening and closing
-Confirming appointments
-Dealing with the hostile patient
-Chart preparation
At 171 pages, this section is an excellent guide for improving your critical
"first impressions department" and standardizing scheduling tasks to improve
your daily workflow. As all the SOPs are easily customizable (in Microsoft Word)
to meet the unique needs of your practice.
With recently incorporated Strategic Planning material, this section now includes
the information you need to 'SOPify' your front office and see the effectiveness
of Standard Operating Procedures in action in your office, with your staff.
Front Office includes: 56 SOPs, 11 forms and 2 performance agreements in a
three-ring binder with the complete text on CD as editable Microsoft Word files.
Strategic
Planning for Peak Performance, Service, and Profits The SOPs
Productivity Pyramid Level 1:
Mission and Objectives Level 2:
Teamwork
Level 3: The Service Cycle and the �Nine Moments of Truth�
Building
Your Own SOPs Productivity Pyramid Step 1:
Read This Book Step 2:
Prep Questions Step 3:
Get Team Support Step 4:
Supplies Step 5:
Choose a Strategy Step 6:
Use Meetings and Work Sessions to Complete Each Level of the Pyramid Step 7:
Monitor Work Progress Step 8:
Support and Appreciate Your Team�s Efforts Step 9:
Assemble and Review the Final Product
Step 10: Reward Yourself and Your Teammates
A SOP for
SOP-Building Standard
Operating Procedure for Creating Your Own SOPs Manual Getting
Started Session
One: Present the Project to the Team Session
Two: Mission Statement and Objectives Session
Three: Teamwork Session
Four: Analyzing Your Service Cycle�The �Nine Moments of Truth� Session
Five: Divide and Conquer Session
Six: A SOPs Workshop How to
Write a SOP Sample SOP
Swap Label SOPs
Checklist Session
Seven: Another SOPs Workshop Session
Eight: Assembling Your Procedures Manual
Session Nine: Celebrate!
Mission Statement
Questionnaire
Sample Mission Statement
Desired Outcome Fulfills the Mission Statement
Introduction and Instruction
General Front Office Assistant
Patient Treatment Coordinator
Task Inventory: Business Department
Standard Operating
Procedures
Front
Office SOPs Project Flow Sheet Opening
and Closing the Office Morning
Huddles Answering
the Telephone New
Patient Welcome Letters Routine
Patient Correspondence Dealing
With the Hostile Patient
Communicating with the Special Needs Patient Greeting
and Checking In Patients Dental
Benefits Eligibility Verification Patient
Dismissal Walk-Out
Statements Collecting
the Day of Treatment Collecting
and Authorizing Credit Card Payments Managing
Patient Finances Making
Collections a Team Approach
Pre-Determinations: Patient Notification Operating
Office Equipment Cleaning
the Reception Area Office
Supplies
Maintaining Patient Charts Monitoring
Production Goals Chart
Preparation Patient
Transfers and Records Release X-Ray
Duplication Request Outgoing
Mail Confirming
Appointments Canceling
and Rescheduling Recall Exam
Appointment Scheduling
Guidelines Verbal
Skills
Abbreviations Used in Scheduling
Adjustments Bleaching
Consultations Crown and
Bridge
Emergencies
Extractions Full and
Partial Dentures Hygiene New
Patient/Non-Emergency Oral
Sedation
Recementing Crown and Bridge Sealants
Specialists X-Rays
Recall
Managing
Recall Recall
System Effectiveness Recall and
Treatment Control Cards Chart
Audit Treatment
Follow-Up
SOPs
Worksheet Practice
Advisors and Vendors Record
Release X-Ray
Duplication Request
Authorizing for Credit Card Automatic Deductions Treatment
Estimate Hygiene
Information Forms Medical
History Morning
Huddle Specialty
Referral Form New
Patient Welcome Letter
As with the rest of the DENTAL SOPs Products, everything comes on either
computer disk or is digitally downloadable for ultimate customization. Make your
selection in the pull down menu below.
For the hard copy we provide a 30 day money back guarantee if you are not
completely satisfied with the product. Unfortunately, we are unable to
offer a refund for the digital download of this product because of the editor's
policy. We will, however, resolve any issues arising from technical
difficulties of the download process. Because of this restriction, we strongly
recommend that, before ordering the downloadable version you review all of the
information regarding this product.
|