STANDARD OPERATING PROCEDURES - ISO9000

• Management Responsiblity and Reviews
• Quality System
• Sales Order Entry
• Custom Orders and Request for Proposals
• Product Design and Development
• Pre-production Quality and Planning
• Engineering Change/Document Change Control
• Labeling
• Drawings and Schematics
• Operation/Sevice Manuals
• Patents
• Master Product Record
• Document Control
• Vendor Selection, Files and Inspections
• Purchasing Procedures
• Customer Supplied Product
• Bill of Materials
• Part Number Designation
• Master Parts List and Files
• Serial Number Designation
• Product Identification & Safety Hazard Labels
• Work Instructions (Assembly Manuals)
• Receiving Inspection & Stocking of Parts & Materials
• In-process and Final Inspection and Testing
• Control, Calibration and Maintenance of Inspection, Measuring and Test Equipment
• Inspection and Test Status
• Non-conforming Components and Products
• Corrective and Preventive Action and Follow-up
• Packaging, Storage and Distribution
• Physical Inventory Procedures
• Shipping and Freight Claims
• Quality Records Retention and Storage
• Quality Assurance Audits
• Job Descriptions
• Employee Training
• Training/Tuition Reimbursement
• Workplace Rules and Guidelines
• Customer Satisfaction Survey
• Customer Service Contact/Complaint Handling
• Service Satisfaction
• Post-Sale Customer Follow-up
• Warranty and Service Policies
• Return of Goods from Customers
• Statistical Sampling
• General Workplace Safety Rules

Back to ISO9000.