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Frequently Asked Questions
Return Policy
Stock Certificate Related Questions
Agreements and Forms Questions
Embosser Questions
Business Manual Questions
Questions About Accessing Documents
What
is your return policy?
It is
very simple, if for any reason you are not satisfied with any purchase you may
contact us within 30 days of the purchase and receive a 100% refund.
Stock Certificates
Can I
use a certificate more than once?
Yes, once you have downloaded the document you can use it over an over.
What
fields of the certificate can I change?
All the fields you need to change to customize the certificate for your
company. Some examples include State Name, Shareholder Name, Company Name,
Date, etc. If you look at the preview of the certificate you can change any
text that is surrounded by these brackets < >. There is some text on the
certificate that is actually part of the certificate, however, even that can be
modified electronically. For example, what some customers have done is to cut
and paste the certificate onto Microsoft Powerpoint and paste a white box over
the text portion and add their own customized text.
Can
you customize the certificate for me?
Because of the huge volume of certificates we sell each day we are not able to
customize them for our customers.
What is the difference
between PAR and Non Par value stock?
Par value stock has a stated
value on its face. This is the minimum amount contributed by the stockholder.
No par value stock has no stated value. The corporation may issue the stock for
any amount per share which is determined by the Board of Directors.
When
I receive the documents what format will they be in?
The documents will be in a Microsoft Word format.
Are
the agreements fully customizable?
Yes, they are like any other Word document and can be customized to meet your
needs.
Can I use the document more than once?
Yes, you may use them over and over.
How
long does it take to produce an embosser?
It normally takes three business days to be produced and mailed.
If I
put a rush on an order how long it will take?
If you need a rush order, please call us at 800.221.3104
What
type of information do you need to complete the embosser?
If you are ordering the E11 there is an outer ring of information where people
typically put their Corporate Name. In the inner ring most people typically put
the incorporation date and sometimes the state. If you are ordering the E12,
this is a rectangle shape.
With
either of these embossers you have a lot of flexibility as to what the inserts
contain. Please describe exactly what you would like to have on the embosser in
the comments section on the check out screen.
Can I
purchase the inserts, separate from the metal embosser stamper?
Yes, if you need multiple inserts you can purchase one metal stamper and change
out the inserts.
Can
the manuals be downloaded?
The Peak Strategy Standard Operating Procedures Series can be downloaded and
used immediately. All other manuals can be made available by request.
How
long will it be for the manual to be produced and sent to me?
Please allow two days for the item to be produced and mailed. If you need it
immediately we can provide it as a download before your physical manual arrives.
Can I
change material in the manuals?
Yes the documents are in Microsoft Word format and you can change all of the
text within the documents by accessing the CD that comes with the kit.
What
is your return policy?
The same as it is with every other product, if you return the product within 30
days of the purchase you will receive a 100% refund of the cost of the product,
if the cd is unopened.
How
does the purchasing process work?
1. You
purchase the certificate
2. A download link will be sent to you at the email address that you provided
3. Click on the link once and save it to your hard drive in a place that you
will remember
I am
getting a message that says �Download trial limit exceeded� what should I do?
For security reasons, the link to the download is only available for 48 hours
and one click on the download link. If you receive this error message, reply
back to the email you received from us when you purchased the document or call
us at 800.221.3104 we will resend the download link.
What
is the format of the document that I will receive?
The documents you will receive will be in a Microsoft Word format. If you
purchase a stock certificate kit it will be in a winzip file. If you currently
do not own winzip to download the file you can get a free trial at
http://www.winzip.com/downwz.htm or you can get another similar program at
http://www.rarlab.com/download.htm
Do I
have to use Microsoft Word to open and edit the certificate?
No the Apple version of Word works as well as some other compatible word
processing programs. If it is not compatible with your existing word processing
programs, there are three alternatives. First, you can download a free trial of
Microsoft Word at
http://office.microsoft.com/en-us/word/FX100487981033.aspx. Second, if you
prefer to work on the document in your existing software, download the free
trial of Microsoft Word and then you can save the file in a format that is
compatible with your software (Rich Text Format is the most popular universal
format), this is done by clicking on File>Save As>Save As Type. Third, you can
usually open the document up in Note Pad or Word Pad which is found in most
computers. This can be accessed usually by selecting Programs> Accessories.
Part
of the document I cannot see, what should I do?
View the document in the Print Layout view. This can be done by selecting
View>Print Layout
I
ordered the document a few minutes ago and I still have not received an email,
what should I do?
Check you Junk Email or Bulk Mail folders, often the email ends up there. Also
check to make sure the email you provided to us is the correct email address.
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