SOPs Implementation Guide
The SOPs Implementation Video
"The SOPs Implementation Video
Guide" complements Standard
Operating Procedures for Dentists by providing guidance at
seven critical steps, to help enthuse, orient, and guide the staff in the
preparation of the practice procedures manual. On it, Marsha Freeman, the
SOPs book author, speaks.
IMPLEMENTATION GUIDE is a boon to dentists eager to put their
procedures manual together and use it but who don�t know how to get the
process going...and for others who simply don�t have the time to think
through and execute the leadership steps to make it become a reality.
The guide contains a straightforward
seven-step process that Marsha Freeman prepared to give the SOPs process
the guidance and direction an in-office consultant would provide, but at
a much higher cost. A partial outline follows.
In essence, each of the seven
segments (running from 6-16 minutes) can be shown to your staff, then followed by a working session. The segments explain what the staff is to do, why, and how it fits into the
over-all project. Some fun and/or examples make that easier to envision...and,
hopefully, more enjoyable to do!
IMPLEMENTATION GUIDE particularly supplements and is in harmony
with the opening three chapters of the SOPs book. It simply provides personal,
purposeful contact with the book�s author, and injects additional spirit
and direction into the process.
These are seven segments, each covering an objective:
(1) Welcome to Standard Operating
Procedures, 11: Understanding the SOPs process as it relates to improved
productivity, communication, patient service, and overall strategic planning.
(2) Teamwork through Diversity,
15: Improve team communication, collaboration, conflict resolution, and
problem solving. Appreciate and use the diversity of your team.
(3) The Nine Moments of Truth,
16: Learn how patients currently perceive your quality of service. Surpass
their expectations by putting the "dazzle" back into how you do your daily
(4) Job Descriptions and Task
Inventories, 9: Introduce criteria-based job descriptions and task
inventories and explain how they tie into SOPs.
(5) Standard Operating Procedures,
10: Understand the structure of a SOP, how to edit or write from scratch,
how to agree on SOP content, and how to assemble your SOPs book. Learn
the EDIT process for writing SOPS: E(dit), D(elete), I(nsert), and T(eam
(6) Standard Operating Procedures
in Action, 14: Learn to use SOPs for staff meetings, problem solving,
performance planning, and training. Monthly use and annual update.
(7) Celebration, 6: Learn
how to recognize success. Use newsletter and the SOPs network.