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Qualitative Benchmarking

Using Qualitative Benchmarking to Drive Results!

Do you want to improve your client�s performance on the critical factors that drive success? Are you looking for a cost-effective way to help your client gain an outside perspective on their strengths and opportunities for improvement?  Do you want to improve your client�s bottom line?  By taking a core of benchmarking and world class business techniques, you can quickly achieve, large and significant gains and improvements in performance.  Qualitative benchmarks looks at the systems and the processes that deliver the results.

Benefits of Qualitative Benchmarking
Tool Overview
Analysis & Summary Reports
FREE Bonus Offer
Sample Reports
Sample Consultant Feedback
Building Your Consulting Practice
Product Recap

Companies who benchmark their performance report the following benefits:

* Identifies specific problem areas and eliminates guesswork
* Builds confidence when "gut feel" assumptions are validated
* Helps to prioritize improvement opportunities
* Serves as an excellent baseline "report card"
* Makes it easier to increase performance expectations and "raise the bar"
* Creates a sense of competitiveness and a real desire to improve
* Challenges people to "work smarter" instead of "working harder".

This tool was built for results!  It reviews the core functions of a company against a series of best practices.

Strategic Planning
Strategic Planning
Setting Objectives
Business Planning

Business Operations
Office Management
Administrative Activities
Risk Management
Business Continuity Plans

Human Resources
Human Resource Management
Temporary Help
Personnel Development

Financial Management
Financial Management
Budgeting & Management Reports

Purchasing Management
Purchasing Reporting & Analysis

Sales & Marketing
Defining the Market/Product/Services
Marketing Plan
Customer Relations

Evaluating Technology
Disaster Recovery
IT Management
Web Presence

Reporting & Analysis

Reporting & Analysis
Store Layout

Each major function has a worksheet that allows you to enter detailed review information and scoring. The worksheet has the flexibility of adding additional criteria or best practices if desired.  When scoring a best practice within the organization, the reviewer selects from 11 different degrees of implementation.  The information is color coded to help you easily spot trends, strengths and weaknesses.  The Executive Summary Worksheet provides a quick snap shot of each function as well as a detailed subcategory review.

4 Never   No Deficient
3 Sometimes   Below Average
2 Usually     Above Average
1 Always Yes Superior


While Peak Strategy's Qualitative Benchmarking Tool makes the process of reviewing a company easy because it covers best practices on a function by function basis, it maybe too detailed for a typical employee or senior management.  That's why we created a summary workbook that helps explain qualitative benchmarking in the strategic context of the Malcolm Baldrige National Quality Award.  If employees have not heard of the award, they certainly of heard of some of the award winners, adding credibility to the process.

What is the Malcolm Baldrige National Quality Award?

The Baldrige Award is given by the President of the United States to businesses�manufacturing and service, small and large�and to education, health care and nonprofit organizations that apply and are judged to be outstanding in seven areas: leadership; strategic planning; customer and market focus; measurement, analysis, and knowledge management; workforce focus; process management; and results.
What is Included in the Baldrige Assessment Tool?

The Baldrige Assessment Tool uses the Malcolm Baldrige performance excellence criteria which is made up of seven categories:

Leadership�Examines how senior executives guide the organization and how the organization addresses its responsibilities to the public and practices good citizenship.  This tab in the worksheet contains 12 different criteria to benchmark your company against leadership best practices.

Strategic planning�Examines how the organization sets strategic directions and how it determines key action plans.  This tab in the worksheet contains 8 different criteria to benchmark your company against strategic planning best practices.

Customer and market focus�Examines how the organization determines requirements and expectations of customers and markets; builds relationships with customers; and acquires, satisfies, and retains customers.  This tab in the worksheet contains 20 different criteria to benchmark your company against customer and market focus best practices.

Measurement, analysis, and knowledge management�Examines the management, effective use, analysis, and improvement of data and information to support key organization processes and the organization�s performance management system.  This tab in the worksheet contains 11 different criteria to benchmark your company against measurement and analysis best practices.

Workforce focus�Examines how the organization enables its workforce to develop its full potential and how the workforce is aligned with the organization�s objectives. This tab in the worksheet contains 18 different criteria to benchmark your company against workforce best practices.

Process management�Examines aspects of how key production/delivery and support processes are designed, managed, and improved.  This tab in the worksheet contains 14 different criteria to benchmark your company against process management best practices.

Results�Examines the organization�s performance and improvement in its key business areas: customer satisfaction, financial and marketplace performance, human resources, supplier and partner performance, operational performance, and governance and social responsibility. The category also examines how the organization performs relative to competitors. This tab in the worksheet contains 8 different criteria to benchmark your company against leadership best practices.

Each of the 91 criteria are assigned a percentage score based on two areas:
1) Implementation and Deployment - Did the organization use the proper methods and techniques to successfully launch and deploy the quality program, were the practices relevant, did they actually work for all targeted areas (production, customer service, supply chain management, etc.), has the practice been fully integrated into all parts of the organization, etc.

2) Actual Results - Measured outcomes and performance levels clearly demonstrate improvement, the scope of improvement is wide, the improvement is permanent and sustainable, and the measured feedbacks are very reliable.

The spreadsheet weights the categories and sub-categories and produces a SWOT analysis that highlights your successes and areas for improvement.  There is an additional spreadsheet that applies the performance scores to your company's Income Statement to demonstrate both the positive and negative effects of the scoring.

A sample of a few pages of the report.  These numbers are just plug in numbers, meant for illustration purposes only. 

Sample of Peak Strategy's Qualitative Benchmarking Tool

There are a lot of benchmarking services out there but they are usually are for large companies and are very expensive.  This product contains the detail and analytical structure I need and it is geared towards small and mid sized businesses.  Great tool!  Performance Shop, Michael Trevors 

There are a lot of variables with this worksheet, but the color coding makes it easy to navigate to the most important issues.  I like the management summary page.  Thanks.  Corporate Strategy, LLC , Frank White

The three things I liked about this is that is it relevant, easy to use and insightful.  Keaton Enterprises, Sarah

Qualitative benchmarking is not rocket science.  However, it takes a lot of time to develop a list of best practices and put them in a tool that works.  In the past I used my own Excel spreadsheet and it did not look as nearly as good as the reports in this workbook.  Packed Performance, Keller Frederick 

Business Check Up
This product is structured to produce a definitive picture of the weak points in a business and to outline areas that will product impactful changes.  As a consultant you can offer a check up for free or for a fee and then follow-up with a proposal on how you can implement the changes need to fix the problem. Or you can use the FREE Bonus as a teaser to a client.

Profit Improvement
The goal of profit improvement is to enhance the performance of a core business through a fact based approach.  By using this tool, you can take a holistic approach towards evaluating weaknesses in the business model that are impacting profits.

Core Extension
Whether you are a sales, operations, technology or any other type of consultant, you can use this tool as a way of benchmarking the qualitative points that help illustrate the "pain" the client should be feeling. 

Broaden Service Offering
Expand your revenue generating opportunities by offering more services.  Many engagements start off with a very focused assignment but as you delve into the problem you tend to uncover other issues.  You can use the product to expand into other evaluations and improve your revenue opportunities. 

-Over 300 carefully selected best practices geared to the small to mid-sized companies

-Fully integrated worksheets that can be easily manipulated in MS Excel

-FREE Bonus

We're confident that you'll be delighted with your purchase. That's why every product purchased from the website is backed by our Satisfaction Guarantee: If you are not absolutely satisfied with your purchase, for any reason, let us know. We will promptly replace the item or give you a refund within 30 days of the purchase.
It's that simple.



Qualitative Benchmarking