Dental Front Office SOPs

Dental Front Office SOPs

DENTAL FRONT OFFICE SOPS

TABLE OF CONTENTS

Introduction

Strategic Planning for Peak Performance, Service, and Profits
The SOPs Productivity Pyramid
Level 1: Mission and Objectives
Level 2: Teamwork Level 3: The Service Cycle and the Nine Moments of Truth
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Building Your Own SOPs Productivity Pyramid
Step 1: Read This Book
Step 2: Prep Questions
Step 3: Get Team Support
Step 4: Supplies
Step 5: Choose a Strategy
Step 6: Use Meetings and Work Sessions to Complete Each Level of the Pyramid
Step 7: Monitor Work Progress
Step 8: Support and Appreciate Your Teams Efforts
Step 9: Assemble and Review the Final Product
Step 10: Reward Yourself and Your Teammates
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A SOP for SOP-Building
Standard Operating Procedure for Creating Your Own SOPs Manual
Getting Started
Session One: Present the Project to the Team
Session Two: Mission Statement and Objectives
Session Three: Teamwork
Session Four: Analyzing Your Service Cycle;The Nine Moments of Truth;
Session Five: Divide and Conquer
Session Six: A SOPs Workshop
How to Write a SOP
Sample SOP Swap Label
SOPs Checklist
Session Seven: Another SOPs Workshop
Session Eight: Assembling Your Procedures Manual
Session Nine: Celebrate!
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MISSION STATEMENT

Mission Statement Questionnaire

Sample Mission Statement

Desired Outcome Fulfills the Mission Statement

PERFORMANCE AGREEMENTS
Introduction and Instruction

General Front Office Assistant

Patient Treatment Coordinator

Task Inventory: Business Department

STANDARD OPERATING PROCEDURES

Front Office SOPs Project Flow Sheet

Opening and Closing the Office

Morning Huddles

Answering the Telephone

New Patient Welcome Letters

Routine Patient Correspondence

Dealing With the Hostile Patient

Communicating with the Special Needs Patient

Greeting and Checking In Patients

Dental Benefits Eligibility Verification

Patient Dismissal

Walk-Out Statements

Collecting the Day of Treatment

Collecting and Authorizing Credit Card Payments

Managing Patient Finances

Making Collections a Team Approach

Pre-Determinations: Patient Notification

Operating Office Equipment

Cleaning the Reception Area

Office Supplies

Maintaining Patient Charts

Monitoring Production Goals

Chart Preparation

Patient Transfers and Records Release

X-Ray Duplication Request

Outgoing Mail

Confirming Appointments

Canceling and Rescheduling Recall Exam

Guidelines

Verbal Skills

Abbreviations Used in Scheduling

Adjustments

Bleaching

Consultations

Crown and Bridge

Emergencies

Extractions

Full and Partial Dentures

Hygiene

New Patient/Non-Emergency

Oral Sedation

Recementing Crown and Bridge

Sealants

Specialists

X-Rays

Recall

Managing Recall

Recall System Effectiveness

Recall and Treatment Control Cards

Chart Audit

Treatment Follow-Up

Forms

SOPs Worksheet

Practice Advisors and Vendors

Record Release

X-Ray Duplication Request

Authorizing for Credit Card Automatic Deductions

Treatment Estimate

Hygiene Information Forms

Medical History

Morning Huddle

Specialty Referral Form

New Patient Welcome Letter

As with the rest of the DENTAL SOPs LIBRARY, everything comes on either computer disk or is digitally downloadable for ultimate customization.

Dental Front Office SOPs - Downloadable ~~$85.00~~ $80.00 On Sale! [Order] [View Cart]
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