Qualitative Benchmarking Using Qualitative Benchmarking to Drive Results!
Do you want to improve your client�s performance on the critical factors that
drive success? Are you looking for a cost-effective way to help your client gain
an outside perspective on their strengths and opportunities for improvement?
Do you want to improve your client�s bottom line?
By taking a core of benchmarking and world class business techniques, you
can quickly achieve, large and significant gains and improvements in
performance. Qualitative benchmarks looks at the systems and the processes
that deliver the results.
Benefits of Qualitative Benchmarking
Tool Overview
Analysis &
Summary Reports
FREE Bonus Offer
Sample Reports
Sample
Consultant Feedback
Building Your Consulting Practice
Product Recap
Guarantee
Companies who benchmark their performance report the following benefits:
* Identifies specific problem areas and eliminates guesswork
* Builds confidence when "gut feel" assumptions are validated
* Helps to prioritize improvement opportunities
* Serves as an excellent baseline "report card"
* Makes it easier to increase performance expectations and "raise the bar"
* Creates a sense of competitiveness and a real desire to improve
* Challenges people to "work smarter" instead of "working harder".
This tool was built for results! It reviews the core functions of a
company against a series of best practices.
Strategic Planning
Strategic Planning
Setting Objectives
Business Planning
Business Operations
Office Management
Administrative Activities
Risk Management
Business Continuity Plans
Human Resources
Leadership
Human Resource Management
Hiring
Temporary Help
Personnel Development
Financial Management
Financial Management
Budgeting & Management Reports
Purchasing
Purchasing Management
Purchasing Reporting & Analysis
Sales & Marketing
Defining the Market/Product/Services
Marketing Plan
Selling
Customer Relations
Reporting
Technology
Evaluating Technology
Disaster Recovery
IT Management
Web Presence
Manufacturing
Quality
Management
Reporting & Analysis
Retail
Buying
Reporting & Analysis
Store Layout
Each major function has a worksheet that allows you to enter detailed review
information and scoring. The worksheet has the flexibility of adding additional
criteria or best practices if desired. When scoring a best practice within the organization,
the reviewer selects from 11 different degrees of implementation. The
information is color coded to help you easily spot trends, strengths and
weaknesses. The Executive Summary Worksheet provides a quick snap shot of
each function as well as a detailed subcategory review.
|
4 |
Never |
|
No |
Deficient |
|
3 |
Sometimes |
|
Below Average |
|
2 |
Usually |
|
|
Above Average |
|
1 |
Always |
Yes |
Superior |
While Peak Strategy's Qualitative Benchmarking Tool makes the process of
reviewing a company easy because it covers best practices on a function by
function basis, it maybe too detailed for a typical employee or senior
management. That's why we created a summary workbook that helps explain
qualitative benchmarking in the strategic context of the Malcolm Baldrige
National Quality Award. If employees have not heard of the award, they
certainly of heard of some of the award winners, adding credibility to the
process.
What is the Malcolm Baldrige National
Quality Award?
The Baldrige Award is given by the President
of the United States to businesses�manufacturing and service, small and
large�and to education, health care and nonprofit organizations that apply
and are judged to be outstanding in seven areas: leadership; strategic
planning; customer and market focus; measurement, analysis, and knowledge
management; workforce focus; process management; and results.
What is Included in the Baldrige
Assessment Tool?
The Baldrige Assessment Tool uses the Malcolm
Baldrige performance excellence criteria which is made up of seven categories:
Leadership�Examines how senior executives guide the organization and how
the organization addresses its responsibilities to the public and practices good
citizenship. This tab in the worksheet contains 12 different criteria to
benchmark your company against leadership best practices.
Strategic planning�Examines how the organization sets strategic
directions and how it determines key action plans. This tab in the
worksheet contains 8 different criteria to benchmark your company against
strategic planning best practices.
Customer and market focus�Examines how the organization determines
requirements and expectations of customers and markets; builds relationships
with customers; and acquires, satisfies, and retains customers. This tab
in the worksheet contains 20 different criteria to benchmark your company
against customer and market focus best practices.
Measurement, analysis, and knowledge management�Examines the management,
effective use, analysis, and improvement of data and information to support key
organization processes and the organization�s performance management system.
This tab in the worksheet contains 11 different criteria to benchmark your
company against measurement and analysis best practices.
Workforce focus�Examines how the organization enables its workforce to
develop its full potential and how the workforce is aligned with the
organization�s objectives. This tab in the worksheet contains 18 different
criteria to benchmark your company against workforce best practices.
Process management�Examines aspects of how key production/delivery and
support processes are designed, managed, and improved. This tab in the
worksheet contains 14 different criteria to benchmark your company against
process management best practices.
Results�Examines the organization�s performance and improvement in its
key business areas: customer satisfaction, financial and marketplace
performance, human resources, supplier and partner performance, operational
performance, and governance and social responsibility. The category also
examines how the organization performs relative to competitors. This tab in the
worksheet contains 8 different criteria to benchmark your company against
leadership best practices.
Each of the 91 criteria are assigned a
percentage score based on two areas:
1) Implementation and Deployment - Did the organization use the proper methods
and techniques to successfully launch and deploy the quality program, were the
practices relevant, did they actually work for all targeted areas (production,
customer service, supply chain management, etc.), has the practice been fully
integrated into all parts of the organization, etc.
2) Actual Results - Measured outcomes and performance levels clearly demonstrate
improvement, the scope of improvement is wide, the improvement is permanent and
sustainable, and the measured feedbacks are very reliable.
The spreadsheet weights the categories and
sub-categories and produces a SWOT analysis that highlights your successes and
areas for improvement. There is an additional spreadsheet that applies the
performance scores to your company's Income Statement to demonstrate both the
positive and negative effects of the scoring.
A sample of a few pages of
the report. These
numbers are just plug in numbers, meant for illustration purposes only.
Sample of Peak Strategy's Qualitative Benchmarking Tool
There are a lot of
benchmarking services out there but they are usually are for large companies
and are very expensive. This product contains the detail and
analytical structure I need and it is geared towards small and mid sized
businesses. Great tool! Performance Shop, Michael Trevors
There are a lot of
variables with this worksheet, but the color coding makes it easy to
navigate to the most important issues. I like the management summary
page. Thanks. Corporate Strategy, LLC , Frank White
The three things I liked
about this is that is it relevant, easy to use and insightful.
Keaton Enterprises, Sarah
Qualitative benchmarking is
not rocket science. However, it takes a lot of time to develop a list
of best practices and put them in a tool that works. In the past I
used my own Excel spreadsheet and it did not look as nearly as good as the
reports in this workbook. Packed Performance, Keller Frederick
Business Check Up
This product is
structured to produce a definitive picture of the weak points in a
business and to outline areas that will product impactful changes.
As a consultant you can offer a check up for free or for a fee and then
follow-up with a proposal on how you can implement the changes need to
fix the problem. Or you can use the FREE Bonus as a teaser to a client. Profit Improvement
The goal of profit
improvement is to enhance the performance of a core business through a
fact based approach. By using this tool, you can take a holistic
approach towards evaluating weaknesses in the business model that are
impacting profits. Core Extension
Whether you are a
sales, operations, technology or any other type of consultant, you can
use this tool as a way of benchmarking the qualitative points that help
illustrate the "pain" the client should be feeling.
Broaden Service
Offering
Expand your revenue
generating opportunities by offering more services. Many
engagements start off with a very focused assignment but as you delve
into the problem you tend to uncover other issues. You can use the
product to expand into other evaluations and improve your revenue
opportunities.
-Over 300 carefully
selected best practices geared to the small to mid-sized companies
-Fully integrated worksheets that can be easily manipulated in MS Excel -FREE
Bonus
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delighted with your purchase. That's why every product purchased from
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