The video guide contains a straightforward seven-step process that Marsha Freeman prepared to give the SOPs process the guidance and direction an in-office consultant would provide, but at a much higher cost. A partial outline follows.

In essence, each of the seven segments (running from 6-16 minutes) can be shown to your staff on your office video, then followed by that working session. The respective video segments explain what the staff is to do, why, and how it fits into the over-all project. Some fun and/or examples make that easier to envision...and, hopefully, more enjoyable to do!

The SOPs IMPLEMENTATION VIDEO GUIDE particularly supplements and is in harmony with the opening three chapters of the SOPs book. It simply provides personal, purposeful contact with the book�s author, and injects additional spirit and direction into the process.

These are seven segments of the video, each followed by the video length (in minutes) and the respective objective:

(1) Welcome to Standard Operating Procedures, 11: Understanding the SOPs process as it relates to improved productivity, communication, patient service, and overall strategic planning.

(2) Teamwork through Diversity, 15: Improve team communication, collaboration, conflict resolution, and problem solving. Appreciate and use the diversity of your team.

(3) The Nine Moments of Truth, 16: Learn how patients currently perceive your quality of service. Surpass their expectations by putting the "dazzle" back into how you do your daily tasks.

(4) Job Descriptions and Task Inventories, 9: Introduce criteria-based job descriptions and task inventories and explain how they tie into SOPs.

(5) Standard Operating Procedures, 10: Understand the structure of a SOP, how to edit or write from scratch, how to agree on SOP content, and how to assemble your SOPs book. Learn the EDIT process for writing SOPS: E(dit), D(elete), I(nsert), and T(eam Review).

(6) Standard Operating Procedures in Action, 14: Learn to use SOPs for staff meetings, problem solving, performance planning, and training. Monthly use and annual update.