Front Line Leaders Manual
L#02-359$95.00
Retain
customers, increase office productivity and generate new sales. This guidebook
is for anyone who wants to increase both customer registra�tions and
satisfaction, with practical guidance on the nuts and bolts of developing a
front line strategy that works.�
Highlights in this manual:
���� How front line staff are important to the field of lifelong learning and the success of any program
����
How front line staff add value for customers and efficiently respond to
their needs and requests
����
Creating front line staff job descriptions with key responsibilities
rather than just routine activities
����
Information Specialist, a front line position every lifelong learning
program should have
����
Developing front line staff to act as salespeople generating repeat and
new sales�
Who
Should Read the Front Line Leaders Manual
The
Front Line Leaders Manual has an encyclopedic wealth of information useful and
important to all members of your organization, including your chief executive
officer, decision makers, professional program and operations staff, and most
importantly your front line staff.�
Specific to Lifelong Learning
Programs
This
is the only front line leader manual available that is specific to the field of
lifelong learning.
It
is relevant to those conducting continuing education, community education,
recreation, seminars and conferences, avocational or general interest classes,
continuing professional education, and other types of open enrollment courses,
classes and activities,
It
will benefit executives, professionals, and front line staff in colleges;
universities; private, community, and technical colleges; public schools;
associations; recreation departments; and other institutions.�
End Results
In
this manual, you will discover the key responsi�bilities of all lifelong
learning front line staff. You will learn how to develop a front line staff that
adds value to every customer interaction, understands how to make technology
work for the customer and the organization, and focuses on the critical
responsibility of retaining present customers.
After
reading the Front Line Leaders Manual, you and your staff will
have the knowledge necessary to develop a front line strategy that will delight customers, increase productivity, and help your organization to be competitive
and successful in today's lifelong learning marketplace.
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Carl G. Kline, MBA
copyright 1997-2005