Introduction

Strategic Planning for Peak Performance, Service, and Profits
The SOPs Productivity Pyramid
Level 1: Mission and Objectives
Level 2: Teamwork
Level 3: The Service Cycle and the Nine Moments of Truth

Building Your Own SOPs Productivity Pyramid
Step 1: Read This Book
Step 2: Prep Questions
Step 3: Get Team Support
Step 4: Supplies
Step 5: Choose a Strategy
Step 6: Use Meetings and Work Sessions to Complete Each Level of the Pyramid
Step 7: Monitor Work Progress
Step 8: Support and Appreciate Your Team's Efforts
Step 9: Assemble and Review the Final Product
Step 10: Reward Yourself and Your Teammates

A SOP for SOP-Building
Standard Operating Procedure for Creating Your Own SOPs Manual
Getting Started
Session One: Present the Project to the Team
Session Two: Mission Statement and Objectives
Session Three: Teamwork
Session Four: Analyzing Your Service Cycle;The Nine Moments of Truth;
Session Five: Divide and Conquer
Session Six: A SOPs Workshop
How to Write a SOP
Sample SOP Swap Label
SOPs Checklist
Session Seven: Another SOPs Workshop
Session Eight: Assembling Your Procedures Manual
Session Nine: Celebrate!

MISSION STATEMENT

Mission Statement Questionnaire

Sample Mission Statement

Desired Outcome Fulfills the Mission Statement

Hygiene Treatment Coordinator

Registered Dental Hygienist

Task Inventory: Hygiene Department

STANDARD OPERATING PROCEDURES

Hygiene Department SOPs Project Flow Sheet

Patient Care and Team Philosophy

Soft Tissue Management Program

Doctor and Hygienist Communication

Front Desk and Hygiene Communication

Verbal Communication, Handouts, and Videos

Hygiene Infection Control

Processing Spore Strips

Reviewing Charts on the Hygiene Schedule

Hygiene Room Preparation

Treatment of the Dental Hygiene Patient

Oral Health Instructions

Fluoride Application

Adjunctive Treatments

Ultrasonic Debridement

Intraoral Photos

Post-Operative Calls to Patients

Additional Hygiene Procedures

Substitute Hygienist

Hygiene Equipment Maintenance

Stocking Hygiene Treatment Rooms

FORMS

SOPs Worksheet

Practice Advisors and Vendors

Hygiene Fee Information Forms

Medical History

Clinical Evaluation Sheet for Trauma

Medical Clearance Letter

Patient Transfer Form

Prescription Request

Return to Work/School Note

Specialty Referral Form

General Consent for Treatment

Refusal of Treatment

X-Ray Liability Release

Cleaning and Maintenance Checklists

Dental Supply, Pharmaceutical, and Instrument Order List

Equipment Inspection and Maintenance Master List

Treatment Estimate