Dental Front Office SOPs  In this Section you'll find SOPs addressing common
Front Office tasks such as:
-Opening and closing
-Confirming appointments
-Dealing with the hostile patient
-Chart preparation
At 171 pages, this section is an excellent guide for improving your critical
"first impressions department" and standardizing scheduling tasks to improve
your daily workflow. As all the SOPs are easily customizable (in Microsoft Word)
to meet the unique needs of your practice.
With recently incorporated Strategic Planning material, this section now includes
the information you need to 'SOPify' your front office and see the effectiveness
of Standard Operating Procedures in action in your office, with your staff.
Front Office includes: 56 SOPs, 11 forms and 2 performance agreements in a
three-ring binder with the complete text on CD as editable Microsoft Word files.
Strategic
Planning for Peak Performance, Service, and Profits
The SOPs
Productivity Pyramid
Level 1:
Mission and Objectives
Level 2:
Teamwork
Level 3: The Service Cycle and the �Nine Moments of Truth�
Building
Your Own SOPs Productivity Pyramid
Step 1:
Read This Book
Step 2:
Prep Questions
Step 3:
Get Team Support
Step 4:
Supplies
Step 5:
Choose a Strategy
Step 6:
Use Meetings and Work Sessions to Complete Each Level of the Pyramid
Step 7:
Monitor Work Progress
Step 8:
Support and Appreciate Your Team�s Efforts
Step 9:
Assemble and Review the Final Product
Step 10: Reward Yourself and Your Teammates
A SOP for
SOP-Building
Standard
Operating Procedure for Creating Your Own SOPs Manual
Getting
Started
Session
One: Present the Project to the Team
Session
Two: Mission Statement and Objectives
Session
Three: Teamwork
Session
Four: Analyzing Your Service Cycle�The �Nine Moments of Truth�
Session
Five: Divide and Conquer
Session
Six: A SOPs Workshop
How to
Write a SOP
Sample SOP
Swap Label
SOPs
Checklist
Session
Seven: Another SOPs Workshop
Session
Eight: Assembling Your Procedures Manual
Session Nine: Celebrate!
Mission Statement
Questionnaire
Sample Mission Statement
Desired Outcome Fulfills the Mission Statement
Introduction and Instruction
General Front Office Assistant
Patient Treatment Coordinator
Task Inventory: Business Department
Standard Operating
Procedures
Front
Office SOPs Project Flow Sheet
Opening
and Closing the Office
Morning
Huddles
Answering
the Telephone
New
Patient Welcome Letters
Routine
Patient Correspondence
Dealing
With the Hostile Patient
Communicating with the Special Needs Patient
Greeting
and Checking In Patients
Dental
Benefits Eligibility Verification
Patient
Dismissal
Walk-Out
Statements
Collecting
the Day of Treatment
Collecting
and Authorizing Credit Card Payments
Managing
Patient Finances
Making
Collections a Team Approach
Pre-Determinations: Patient Notification
Operating
Office Equipment
Cleaning
the Reception Area
Office
Supplies
Maintaining Patient Charts
Monitoring
Production Goals
Chart
Preparation
Patient
Transfers and Records Release
X-Ray
Duplication Request
Outgoing
Mail
Confirming
Appointments
Canceling
and Rescheduling Recall Exam
Appointment Scheduling
Guidelines
Verbal
Skills
Abbreviations Used in Scheduling
Adjustments
Bleaching
Consultations
Crown and
Bridge
Emergencies
Extractions
Full and
Partial Dentures
Hygiene
New
Patient/Non-Emergency
Oral
Sedation
Recementing Crown and Bridge
Sealants
Specialists
X-Rays
Recall
Managing
Recall
Recall
System Effectiveness
Recall and
Treatment Control Cards
Chart
Audit
Treatment
Follow-Up
SOPs
Worksheet
Practice
Advisors and Vendors
Record
Release
X-Ray
Duplication Request
Authorizing for Credit Card Automatic Deductions
Treatment
Estimate
Hygiene
Information Forms
Medical
History
Morning
Huddle
Specialty
Referral Form
New
Patient Welcome Letter
As with the rest of the DENTAL SOPs Products, everything comes on either
computer disk or is digitally downloadable for ultimate customization. Make your
selection in the pull down menu below.
For the hard copy we provide a 30 day money back guarantee if you are not
completely satisfied with the product. Unfortunately, we are unable to
offer a refund for the digital download of this product because of the editor's
policy. We will, however, resolve any issues arising from technical
difficulties of the download process. Because of this restriction, we strongly
recommend that, before ordering the downloadable version you review all of the
information regarding this product.
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