4expertise.com Store Directory: Dental Back Office SOPs

Dental Back Office SOPs - Downloadable

Table of Contents

Introduction
Strategic Planning for Peak Performance, Service, and Profits The SOPs Productivity Pyramid Level 1: Mission and Objectives Level 2: Teamwork -------------------------------------------------------------	Level 3: The Service Cycle and the “Nine Moments of Truth”
Building Your Own SOPs Productivity Pyramid Step 1: Read This Book Step 2: Prep Questions Step 3: Get Team Support Step 4: Supplies Step 5: Choose a Strategy Step 6: Use Meetings and Work Sessions to Complete Each Level of the Pyramid Step 7: Monitor Work Progress Step 8: Support and Appreciate Your Team’s Efforts Step 9: Assemble and Review the Final Product ------------------------------------------------------------	Step 10: Reward Yourself and Your Teammates
A SOP for SOP-Building Standard Operating Procedure for Creating Your Own SOPs Manual Getting Started Session One: Present the Project to the Team Session Two: Mission Statement and Objectives Session Three: Teamwork Session Four: Analyzing Your Service Cycle—The “Nine Moments of Truth” Session Five: Divide and Conquer Session Six: A SOPs Workshop How to Write a SOP Sample SOP Swap Label SOPs Checklist Session Seven: Another SOPs Workshop Session Eight: Assembling Your Procedures Manual ----------------------------------------------------	Session Nine: Celebrate!
Mission Statement Questionnaire
Sample Mission Statement
Desired Outcome Fulfills the Mission Statement

BACK OFFICE STANDARD OPERATING PROCEDURES

Introduction and Instruction

General Back Office Assistant

Dental Assistant

Registered Dental Assistant

OSHA and Regulatory Compliance Coordinator

Task Inventory: Clinical Department

Back Office SOPs Project Flow Sheet

OSHA and the Back Office

Opening and Closing the Back Office

Greeting and Seating Patients by the Clinical Staff

Communicating with the Deaf or Hearing-Impaired Patient Using Speech Reading

Managing Pediatric Patients

Special Words and Phrases for Kids

Patient Dismissal: Guidelines

Clinical Abbreviations and Terminology

Dental Equipment Setup

Nitrous Oxide

Pulse Oximeter

Basic Tray Setup

Cassette Tray Setups

Stocking Treatment Rooms

Dental X-Rays: Digital and Regular;Developing, Mounting, and Duplicating

Prescriptions

Preparing Lab Cases

Ordering Dental Supplies, Pharmaceuticals, and Instruments

New Patient Examination

Initial Exam Write-up

Periodic Exam

Emergency /Trauma Exam

Emergency Office Visits for Children

TMJ Exam

Managing Medical Emergencies

Teeth Whitening / Bleaching

Alginate Impressions

Diagnostic Study Models

Working Models

Occlusal Bite Guards/Splits

Sealants

Dental Dam Application

Class I and V Amalgam Restorations

Class II Amalgam Restorations

Anterior Composite Restorations

Posterior Composite Restorations

Glass Ionomer Restorations

Crown and Bridge Preparation

Veneer, Porcelain Jacket, Laminates, and Maryland Bridge Preparation

Cast Post Preparation

Stainless Steel Crowns

Provisional Crown Restorations

Pacheting Crown and Bridge

Crown and Bridge Delivery/Placement

Veneer, Porcelain Jacket, Laminates, and Maryland Bridge Delivery/Placement

Full and Partial Denture Impressions

Full and Partial Denture Try-in/Delivery

Full and Partial Denture Adjustments

Partial Denture Relines

Immediate Denture Delivery After Extraction

Denture Repair

Partial Repair: Broken Tooth or Clasp

Basic Oral Surgery

Root Canal Treatment

Radiological Safety and Regulatory Guidelines

Equipment Inspection and Maintenance

Nitrous Oxide Equipment: Inspection and Maintenance

Waste Segregation and Disposal

Laboratory Infection Control

Schedule

Facility

Treatment Room Collection Traps

Autoclave Sterilizer

Chemiclave

Dry Heat Sterilzer

Statim® Sterilizer

Automatic X-Ray Processor

Dip Tanks

Quick Developer

Ultrasonic Cleaner

Impression Trays

Air Abrasion Unit

SOPs Worksheet

Practice Advisors and Vendors

Hygiene Fee Information Forms

Medical History

Clinical Evaluation Sheet for Trauma

Medical Clearance Letter

FORMS

Patient Transfer Form

Prescription Request

Return to Work / School Note

Specialty Referral Form

General Consent for Treatment

Refusal of Treatment

X-Ray Liability Release

Cleaning and Maintenance Checklists

Dental Supply, Pharmaceutical, and Instrument Order List

Equipment Inspection and Maintenance Master List

As with the rest of the DENTAL SOPs LIBRARY, everything comes on either computer disk or is digitally downloadable for ultimate customization.

Dental Back Office SOPs - Downloadable

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