Business Sample

Great Value

This is simply the best value in the marketplace today. No other company provides such a wide range of detailed and functional, "How To" policies and procedures information for so many areas within your company. Many books are available that provide a token example or cover a single department like Human Resources. But nobody else provides coverage of all of the basics that every business needs to know.

If purchased separately, this would cost you thousands of dollars. But if you act now you can purchase this three-inch binder packed with 1,200 pages of information, including hundreds of office procedures for only $695. That is an incredible savings of time and money over trying to write all of this yourself. Order now.

Quick Approach to Develop your Office Procedures

This Business Sampler enables you to quickly produce Office Procedures for your entire business through well-researched, thorough and editable documents available in MS Word files.

Office Procedures Made Easy

Writing policies, procedures and office manuals is much easier with customizable procedures development templates. This complete business sampler covers all of your major business departments including Accounting, Human Resources, Computers, Production, Security, Disaster and Sales & Marketing.

Office Policies and Procedures for Success

Transform your business with more productive, happier employees with well-written office procedures -- in half the usual time. You can�t go wrong with the Business Sampler, which has already shown thousands of CEOs, CFOs and other executives how to realize increased profits from their business. Forget that old-fashioned idea that you need special "talent."

Cost Effective Procedures Development

No matter whether you are a mere beginner or an experienced manager, you�ll be interested in learning about this new and wonderful system of established office procedures.

Wide Choices in Writing Policies and Procedures

Literally hundreds of office procedures, forms, and job descriptions are included covering many common business issues and functions. Plus you will also receive an HR legal guide including references and resources for Human Resource Management, questions you can and can�t ask in an interview, legislation (briefs) on Americans With Disabilities Act, Drug-Free Workplace Act, and the Family And Medical Leave Act and the basics of establishing Wage And Salary Administration.

How to Use this Manual

This manual is divided into two main parts � a narrative section and a section containing sample policies and procedures. Each section should be used in preparing your Standard Operating Policies and Procedures manual.

Part I, the narrative, tells you how operating policies and procedures are developed, issued, and used. This section should be read first so you can efficiently develop your own manual by knowing in advance the key points to consider and format to use.

Part II, the sample portion, contains numerous prewritten operating policy and procedure statements, arranged by function or department. This section is designed to demonstrate and provide you with examples of procedures used by other companies � "best practices", as they're often referred to. These policies and procedures can be used as model statements for your own company, by using as is or modifying to fit your organization's unique circumstances

Other sections in the Business Procedures Sampler Introduction include:

• Purpose of a Policies and Procedures Manual

• Who should use the Policies and Procedures Manual

• Benefits of Policies and Procedures

Section 1: Development of Policy and Procedure Statements

Business Process Quality

A collection of procedures is known as a process. Every business has a series of core business process that define the business model that that company uses. A company�s business model forms the basis of the company�s competitive advantage.

Quality is the result of having easily reproducible and repeatable processes. Standards such as ISO 9000 characterize quality as consistency. Quality is not an objective measure. If you can easily repeat the same result, consistently over time, then you have quality.

The key is consistent results from a well-defined process that can be measured, analyzed, and adjusted over time. This is the essence of process management. With controlled processes, procedures, policies, and forms you have the foundation to build your quality program.

One of the goals of producing a policy and procedure manual is to document the core business processes that produce the optimal business model. The optimal model will be easy to understand, repeat, and replicate by other employees, in other offices, over time. It will produce consistent results, profits, and morale. Consistency reduces risk and uncertainty producing a more stable company.

Before you begin organizing and compiling information in preparation for writing the manual, you should evaluate the following steps:

1. Choose the personnel who will have the authority and responsibility for preparing the sections of the manual and who will have the ultimate authority over the entire manual.

2. Determine the desired content of the manual including what should and should not go into the manual.

3. Outline the major sources of information for the manual.

4. Determine the proper communication format for your policy and procedure statements to ensure that all company employees write them for clarity and thorough understanding.

5. Determine the final format and organization of the manual.

Other parts in this section include responsibility for preparing the manual, top ten management mistakes and manual development process.

Section 2: Installation Instructions

Contains the installation, editing and printing instructions for the manual

Section 3: The Business Policy and Procedure Manual

Includes sections on style and format, considerations when writing your manual, manual revisions and sources of additional information

Section 4: Common Areas of Interest in Written Communications

Addresses communication and writing issues like sexism, number usage, thought organization, outlining and format

Section 5: Content of the Manual

The simplest way to begin this area is to list all policy and procedure statements that presently exist in either a written form or through verbal understanding. Then expand this list by adding areas that you or other employees feel are important to your business operations.

This section also includes a sample policy and procedure checklist and discusses authorization, production and distribution and revision and updates.

Table of Contents

The Business Sampler Contains procedures for the following functional areas:

ACCOUNTING

• Accounts Payable and Cash Disbursements

• Bad/NSF Checks

• Bank Account Reconciliation

• Cash Drawers

• Cash Receipts

• Check Requests

• Check Signing Authority

• Chart of Accounts

• Capitalization & Depreciation of Fixed Assets

• Fixed Asset Control

• Invoice Billings and Accounts Receivable

• Petty Cash

• Unsigned or Partial Payment Checks

• Year-End Closing Procedures

ADMINISTRATION

• Board of Directors & Shareholders Meetings, Minutes and Protocol

• Controlling Legal Costs

• Files & Records Management

• Form Development and Forms Manual

• Job Descriptions

• Mail and Express Services

• Management Reporting

• Telephone Answering

• Travel & Entertainment

CUSTOMER SERVICE

• Customer Satisfaction Survey

• Customer Service Contact/Complaint Handling

• Service Satisfaction

• Post-Sale Customer Follow-Up

• Service Parts Pricing

• Warranty and Service Policies

DISASTER RECOVERY

• Disaster Management Plan

• Service Agreements, Emergency Services and Community Resources

• Centers of Operation

• Emergency Notification Procedures

• Office and Department Recovery

ENGINEERING

• Drawings and Schematics

• Engineering Change/Document Change Control

• Labeling

• Device Master Record

• Operation/Service Manuals

• Patents

• Preproduction Quality and Planning

• Product Design and Development

• Product Identification & Safety Hazard Labels

ENVIRONMENTAL

• Environmental Protection

• Hazardous Waste Management

• Air/Water/Soil Resource Management

FINANCE AND CREDIT

• Account Collection Process

• Bank Loan Applications

• Banking Policy and Relations

• Business Plans and Forecasts

• Customer Credit Approval and Credit Terms

• Exercise of Incentive Stock Options

• Property Tax Assessments

• Release of Financial or Confidential Information

• Stock Transactions

• Weekly Financial and Six Week Cash Flow Reports

MANAGEMENT INFORMATION SYSTEMS

• Asset Standards

• Use of Personal Software

• Computer Security Incident Reporting

• Control of Computer Virus Programs

• Computer User/Staff Training Plan

• Internet Usage Policy

• Electronic Mail Policy

• Computer Support Center

MANUFACTURING

• Assembly Manuals

• Bill of Materials

• Calibration for Testing and Measuring Equipment

• FDA Inspections

• ISO Compliance

• Manufacturing Change Orders

• Master Parts List and Files

• Part Number Designation

• Serial Number Designation

• Quality Control for Finished Goods

• Quality Assurance Audit Procedure

PERSONNEL

• Americans with Disabilities Act

• Drug Free Workplace

• Employment Policies

• Employee Hiring and New Employee Orientation

• Family and Medical Leave Act

• Healthcare Benefits

• Paid and Unpaid Time Off

• Pay and Payroll Matters

• Performance Appraisals and Salary Adjustments

• Resignations and Terminations

• Sexual Harassment

• Training/Tuition Reimbursement

• Workplace Rules & Guidelines

• Workplace Safety

SALES AND MARKETING

• Collection of Sales Tax

• Copyrights and Trademarks

• Marketing Plans

• Model Number Designation

• Public Relations

• Return of Goods From Customers

• Sales Leads

• Sales Order Entry

• Sales Training

• Trade Shows

SECURITY AND OPERATIONS

• Intrusion Protection

• Physical Security

• Personnel

• Guard Force Management

• Electronic Countermeasures

• Executive Protection

SHIPPING, PURCHASING AND INVENTORY CONTROL

• Packing, Storage and Distribution

• Physical Inventory Procedures

• Purchasing Procedures

• Receiving, Inspection and Stocking of Parts and Materials

• Shipping and Freight Claims

• Vendor Selection, Files and Inspections

If purchased separately, this would cost you thousands of dollars. But if you act now you can purchase this three-inch binder packed with 1,200 pages of
information, including hundreds of office procedures on sale. That is an incredible savings of time and money over trying to write all
of this yourself. Order now.