Conquer you Competition, Administratioin - Manual 3 of 4

AVOID THE MOST EXPENSIVE MISTAKES MADE IN BUSINESS

Are You Responsible for, Working with, or having to Develop and Organization?. It has been said that administration is the oil that keeps the motor running. Many of the problems that cause you to fail start here. The Solutions given are for: Human Resources, Information Technology, Finance, Legal, Security. Includes: Learn to correct the problems that exist in most organizations. You become aware of actions and situations to avoid before they happen. Plus you can fix them so you can be successful. Also in this manual are soultions for: using good policies, working with unions, leasing, employee communications, why you always need an attorney, reasons for conformance and compliance to standards, Trade quotas and how to work with them, project problems, etc. Do you want a smooth running organization? Then this manual will help you achieve that goal.

Conquer Your Competition: Administration

Table of Contents

Executive Summary........ 5

This manual’s objective 6

The major business functions 7

Accounting and/or Finance......... 7

Sales......... 7

Marketing......... 7

Manufacturing and/or primary Service......... 7

Administration......... 7

HR......... 7

Engineering/programming......... 8

Service operations......... 8

Information Systems......... 8

What’s it all about? 9

Starting out... 10

The situations in which we find ourselves... 11

Myopia. 12

Lack of clear processes......... 12

Undefined information flows......... 12

HR... 14

We’re one big family. 15

Who’s dad?......... 15

Who’s mom?......... 16

Kids, etc.......... 17

No clear operating policies 21

So what happens when policies are strictly enforced?......... 21

What are good policies?......... 21

How do you deal with bad policies?......... 22

Let’s all get together......... 23

Training, training, training! 25

What do we get out of it?......... 25

How can we help them to learn?......... 25

Who has the pabulum?... 28

It’s for the ears of the Lords only......... 28

Don’t want to hear no bad news......... 28

Blah, Blah, Blah......... 29

I’m not really going to tell you......... 30

Is everyone happy?......... 31

Let’s play hide and seek... 32

Unions. 33

Information Systems........ 36

So where’s the information? 37

What are the pitfalls in new systems development? 38

Computerize the old......... 38

Compromised into oblivion......... 38

The system is way behind schedule......... 38

The implementation is floundering......... 39

Everyone’s in charge......... 39

Management’s not on board......... 39

Finance........ 40

Insurance... 41

It’s useless until you need it......... 41

Lease it 43

Rental leases for your physical facilities.......... 43

Let’s lease the equipment......... 44

Exchange rates... 46

How did his uncle get to set the official rates?......... 46

What do you mean no one wants the money?......... 46

What did the letter of credit say?......... 47

How can they control how much he can pay?......... 47

So who has the money? 48

Keep the cash moving......... 48

Money floats......... 49

But accountant said it was OK......... 50

We’re in financial trouble again?......... 51

You expect a leap of faith?......... 52

Legal 55

Laws of agency. 56

What can they say?......... 56

What if they ignore the rules?......... 56

Who gets sued?......... 56

Verbal contracts... 57

I was just kidding......... 57

I can rely on him......... 57

Avoidance......... 57

International 58

Say it isn’t so......... 58

I’ve just given him tenure......... 58

Compliance-to standards... 61

Safety......... 61

Intended use......... 61

Who wrote the instructions?......... 61

Certification......... 62

Liabilities... 63

Trade quotas. 64

They may love it but you can’t ship it......... 64

What’s it made of?......... 64

Who gives dispensation besides the pope?......... 65

How can I keep them from shipping it here?......... 65

Security, or who’s watching the goods? 66

You’re on camera......... 66

Why you always need a lawyer. 68

Conclusion.... 70

What are the things that will help you?... 71

Appendix A: Business process........ 72

Appendix D: NONDISCLOSURE AGREEMENT.. 79

Meet the team 81

Mr. Rene Vishney......... 81

Mr. Mike Mellin......... 82

Mr. Edward W. Pullen......... 82

Dr. Jon Peddie......... 82

Mr. Daniel W. Zipkin......... 83

Mr. David Lewis......... 83